We recommend that you read the conditions and the prerequisites below carefully before you make your reservation. They contain important information concerning your rights and duties. In case you do not understand any condition, we suggest that you come in contact with us before you go ahead with your reservation.
Introduction:
Baggage Storage Rhodes acts as means of assigning transfer services via its website https://baggage-storage-rhodes.com/. The contract for the provision of transfer services is held between you and the supplier.
With the completion of your reservation, you confirm that you have read, comprehended and approved the conditions below. Additionally, you confirm that you have the legal freedom to accept these conditions and prerequisites in your own name or on behalf of your co-passengers. With the completion of your booking, you are obliged to sort out any type of payment that is pending, to inform Baggage Storage Rhodes for any alteration or cancellation of your reservation and to keep all the other travelers informed about the elements of their reservation as well.
In case you are unwilling to engage with the conditions and prerequisites, then you cannnot make a reservation via our website.
Services:
Baggage Storage Rhodes operates as a means of fulfilling reservation services of transfer in the name of the transporter, which is the company DIMITRA IKE, a sub-company of Baggage Storage Rhodes.
In order to request and arrange a contract for your travel service, you will have to follow the relevant procedure of booking on our website. All reservations have to be carried out at least 24 hours before the scheduled transport.
We have the right to refuse any transfer request of yours. We cannot guarantee that we are able to fulfill every request of yours successfully. In a case like this you are going to receive an email to get informed about this incident. All the approved reservations are confirmed by sending the booking voucher to the e-mail address you gave to us during the booking procedure. In case your request is rejected, you will receive a full refund (in Euros) of the payments before your reservation or an alternative service may be provided to you and/or the supplier may have different conditions or/and additional charges. Details concerning the transporter will be given only if your reservation has been carried out successfully.
Your reservation represents a direct contract between you and the Transporter. The function of Baggage Storage Rhodes is to enable the creation of the contract between you and the Transporter. We do not accept the responsibility for any aspect of the services provided be the Transporter.
Reservation procedure:
All the transport services that are offered through our website and have been approved by the Transporter.
All the information that you fill in the reservation form is provided to the transporter in order to confirm the transfer service. Therefore, is important that you check and ensure that all the names, the addresses, phone numbers, dates, times and other information that are provided are correct. In case some elements are false, you ought to come in contact with us at once. The Transporter will use the information provided by you during the reservation procedure and he will transfer you to your destination and as closer to your accommodation as possible, taking into consideration all the characteristics of the vehicle and the natural conditions of access to the required destination.
Due to specific limitations, such us constructions, traffic conditions etc the door to door boarding on/off from/to your hotel may not be feasible. When these obstacles occur, the vehicle will stop to select the passengers from the nearest point, which is accessible to the accommodation. Additionally, in case the shortest and most convenient road is closed due to an accident, weather conditions etc and the Transporter will be asked to follow an alternative longer route to reach the destination, with no extra cost.
You have to confirm that the credit or debit card that you use is yours and that there are enough funds or credit facilitations for the coverage of the cost of the service. We are entitled to cancel the reservation if the payment cannot be fulfilled and the service will not made.
Immediately, after the payment has been successfully done, you will receive both the payment confirmation and your booking's voucher through the e-mail.
Cost of the transfer and payment:
The total cost is calculated when inserting the pick-up and the drop-off location. The total cost includes all legal taxes and enrgy costs. An initial payment by credit or debit card is required, and the balance at your pick-up day, before starting the route. The Transporter could refuse to make transfer if the total cost will not be received at the day of your pick-up. Payments are accepted by paypal, credit card, debit card and cash.
Special requests:
If you have any special requests such as children’s seats, further space for luggage etc, please notify us during the time of the reservation. We will try to fulfill all of your requests, however, we cannot guarantee that they will be available on the day of your transfer and we carry no responsibility towards you if they are not. In this highly improbable case the extra amount of money that you have paid for the special requests will be returned to you.
Modifications in your reservation – General information:
Every required change in your reservation should be sent to us in written form to the following e-mail address: info@baggage-storage-rhodes.com. All the modifications are confirmed by the Transporter, the confirmation of which will be sent to the email address that you gave at the moment of the reservations. Any modifications, under the conditions mentioned above, are allowed up to 24 hours before the scheduled transfer. Otherwise, this can occur through the management system of reservation of our website.
In case the alteration brings about an increase of the cost (different destination, size of the vehicle, extras etc) you will be informed through e-mail for the extra cost, as well as for the way the payment of the extra cost should be done.
If the alteration of your reservation causes decrease of the total amount, the difference will be sent to you, at least 24 hours before the scheduled transfer.
Up to two modifications per reservation are free of charge. Additional modifications subject to the cost of management 10€, which must be paid at least 24hours before your first scheduled transfer. In case you make a change of your reservation within less than 24hours from your transfer, the change subjects to the approval by the performer of the transport and provided it is confirmed you are charged with additional cost of 10€, which must be paid before your scheduled delivery.
The transporter will observe the arrival time of your airplane. In case you miss your flight , it is cancelled or its number is changed you must inform us directly. Every change subjects to the approval by the transporter.
When your plane lands, the transporter is obliged to wait for up to 60’ minutes at the meeting point that is mentioned on your reservation coupon. If you think you are going to delay more than 60’ minutes, a member of your group should notify the transporter. In the end, in case 60’ minutes pass and nobody of your team has appeared, the transporter will try to come in contact with you through the phone number you gave during the reservation procedure. If he is unable again to communicate with you, your transport is cancelled and there is no refund of the already paid amount.
In case the meeting point isn’t the airport, the transporter is obliged to wait for you for up to 20’ at the meeting point. In case nobody of the group appears, the transporter will try to communicate with you through the phone number you gave during the reservation procedure. If he can’t contact you again the reservation is cancelled and the money is not returned.
In case the customer is not able to find the driver, he/she will have to come in contact with TransferThessaloniki at once. In case you don’t come in contact with us and we are not notified about the incident, the transfer is cancelled and there is no refund.
The transporter, the drivers and Baggage Storeage Rhodes, maintain the right to refuse to transfer any person who is or seem to be under the effect of alcohol or illegal substances or/and their behavior is considered to be a threat for the driver, the vehicle or the other passengers. No refund will be carried out under such circumstances.
The passengers are not allowed to consume alcohol in any of the supplier’s vehicles. Smoking is not allowed. All the vehicles that are provided are fully insured for the passengers’ transfer and others’ demands, it is requested by the local legislation.
All the vehicles that are used by the transporter hold all the necessary documents according to the Greek Legislation.
Cancellations:
In case a reservation is canceled by you, the already paid amount is not refunded. However, you could benefit of free amendments, according to the "modification" paragraph. If the reservation will be cancelled from the Transporter, we will refund you any paid amount.
Our responsibility:
We accept the responsibility for any claims that occur exclusively as a result of our carelessness.
In case we are found responsible for anything, our maximum responsibility towards you is limited to the double cost of your reservation or the relevant amount as long as other individuals of your reservation are not affected.
Force majeure:
Force majeure means that neither we nor the Transporter will compensate whether we or the Transporter must cancel or alter any service, due to unexpected occasions that are not under our or the Transporter’s control. These may include, but not limited only to these, accidents and related delays, unprogrammed demonstrations , organized disorder, police activity, unpredictable dangers on the road, terrorists’ actions and their consequences or the threat of such actions or other national or local authorities, working differences, natural or nuclear disaster, fire, adverse weather conditions or other similar situations out of our or the Transporter’s control.
Passengers’ responsibilities:
The customer with the present contract claims that he/she is at the legal age and with his full cognitive abilities allowing him to confront with all the legal responsibilities in this contract.
The customer agrees and comprehends to inform directly Baggage Storeage Rhodes about any change or alteration which can affect the service as soon as possible either via e-mail or phone number of communication that are provided.
The credit or debit cards that they belong to them and that there are adequate sums to cover the cost of the service.
The transfer is provide to you based on the elements you gave at the reservation procedure. It is your own responsibility to check that all the elements that you have mentioned are correct. In case of disagreement you ought to inform us as soon as possible. If your transport can not be fulfilled because of false information during the reservation procedure or notification of Baggage Storeage Rhodes your money is not returned.
It is your responsibility to carry the voucher of your reservation during your journey, in which all the relevant instructions of your arrival are mentioned, as well as specific phones numbers of communication in an emergency case. We do not have any responsibility if the service is not carried out because of non-existence of the reservation coupon.
In case that your flight is swerved, we recommend that you contact with our 24hour helpline as soon as possible, provided that it can help you find alternative ways of transport. Please do pay attention to the fact that we are not responsible to pay any amount of money for the above alternative arrangements. With the reservation of the conditions of the airline agencies, it is the airline company’s responsibility to transfer you to the airport of your destination.
In case your email address or phone number changes, you should provide us with the new information contact immediately in order to be able to communicate with you for any matter that concerns your reservation.
Every contact with you will be carried out through the email. Therefore, we suggest that you always check your email before you travel in order to make sure that there have been no major changes in your reservation. All the notices are sent to the email you have provided us at the moment of the reservation.
The passenger has to make sure that he/she and his/her co-passengers will arrive at the airport at least 2 hours before the scheduled time of their flight. You are responsible for the ensuring that the service of transfer is carried out at a date and time that at the demands of your route.
Problem at your transfer:
If you confront any problem with your transfer, please notify the transporter or call us by using the phone numbers mentioned on the reservation voucher and we will try directly to investigate the matter and to correct things. If we are not informed on time at that stage our ability to search the matter more effectively will be influenced as well as your rights according to the contract you have made with the transporter. Taking this into consideration, we would like to note that all the complaints should be sent in written form to info@baggage-storage-rhodes.com up to 15 days after the performance of the relevant route.
Children and people with special needs:
During the reservation you should indicate if you travel with children. We recommend that you bring with you the safety system of your children (children seats, boosters) with which you are more familiar. If you don’t wish to travel with your own safety system for your children, you may request from us to provide you with one at the moment of the reservation.
Individuals with special needs like people with disabilities and wheelchair should mention that in their reservation and ensure that the vehicle they choose is suitable for their needs. What’s more, they should be able to get in the vehicle by themselves or their co-passengers assistance.
Luggage:
Every passenger is entitled to carry with him/her one piece of luggage with maximum combined size 150cm (length+width+height) and handbags as well, apart from the case in which additional objects have been defined during the reservation procedure. Te luggage should mention all the information of the owner on it and the destination address of the owner.
Whatever transgression the luggage should be claimed during the reservation procedure. The customer is responsible for any extra costs in case additional vehicles are needed to transfer the additional not mentioned luggage.
By the approval of these conditions you are obliged at any time to obey with the local laws and legislations where your transfer occurs. As a consequence, your suitcases cannot contain any objects that are forbidden by the local legislation such as guns etc. Additionally, you cannot transfer pets without having mentioned it during the reservation procedure and without having them along with you in their special transport cage. Also you cannot transfer objects of extreme size, weight and sensitiveness. We also recommend that you do not carry valuable or fragile objects in your luggage.
In case you travel along with your pet that you have not registered, the transporter has the right to refuse the transport and the money is not returned.
The transport of luggage and other personal objects is done exclusively with the customer’s responsibility and under no circumstances can Baggage Storage Rhodes be considered responsible for any loss or damage. We suggest that you contract travel insurance that covers any loss or damage.
Copyright:
The trademarks, business names and other rights of copyright that appear on our page are property of Baggage Storage Rhodes and are protected by the national and international copyright. The whole content (including texts, graphics, logos, pictures, sound files or videos, logistics) that is used by the website of Baggage Storage Rhodes is protected by the national and international copyright and any use, adjustment or reproduction of this without the explicit written consent of Baggage Storage Rhodes is strictly forbidden. Any illegal use of the website of Baggage Storage Rhodes for any purpose is strictly forbidden.
Security:
All payments made using credit,debit or prepaid card are processed through the electronic payment platform uses TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
Privacy:
The protection of your privacy and security is our own duty. All the personal data that we select from you should be subjected under elaboration according to our privacy policy. We can provide you with a copy of the Political Protection of Personal Data, after you request, or alternatively, you trace back to our website.
Please note that we maintain the data that you provide our website only to fulfill your reservation. We do not share your personal data with any other company.
We do not have any access to your credit card's details, are your payment's procedure is encrypted and is made either through the bank's website or through paypal.
Baggage Storage Rhodes Island is aninnovative company founded in September 2019.
Baggage Storage Rhodes Island gives you the opportunty to get rid of the hassle of your luggage or your sports equipment on arrival or departure, and to spend more hours on our beautiful island.
Baggage Storage Rhodes Island loosens the hands of the soldiers, the housewife, the student or the simple visitors who come for a few hours to our island.
Baggage Storage Rhodes Island provides many services such as:
1)Your transfer from - to airport, port & airbnb.
2)Your transfer from our store in Rhodes Town to our store in Kremasti to freshen up in our bathrooms before your departure.
3)Luggage storage & sports/musical equipment.
4)Receipt, delivery and storage of luggage and sports/musical equipment.
5)Keeping documents - passport - keys in safe boxes.
6)Purchase of luggage of various dimensions.
7)Extra luggage protection with a special membrane.
8)Special prices for long - term storage in our cabinets.
Of course, our stores and cars are monitored 24 hours a day.
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